How Could Artificial Intelligence Affect the Current Situation? - Valdai Discussion Club

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COVID-19 may not have created remote work, but it undoubtedly helped to spread it. Only 8% of all companies used it before the confinement, and only 3% of employees; this figure was up to 24% during the 1st confinement. Remote work was very favourably received at the time of the 1st confinement, in fact, and in France in particular. Almost ¾ of French people who engaged in it were satisfied. We discovered, or rediscovered, the joys of working from home, in a more relaxed atmosphere. The companies themselves viewed this transformation positively. We were talking about significant productivity gains. Some companies even saw teleworking as an opportunity to reduce their space requirements. After the fantasy of the factory without workers came that of the office businesses without offices.

However, we gradually discovered the disadvantages of teleworking. Working from home is not always easy, especially when you live in a small apartment and/or when you have children. As for companies, they are concerned about a possible loss of control over employees.

First, officials feared, despite intrusive computer systems, that they could not control employees. It is not exactly by chance that “open spaces” have multiplied in offices. Their function is to organize institutional control over the employees.

Afterwards, companies realized that with teleworking, their employees had lost the ability to meet each other, to exchange ideas, and to be able to help each other to carry out their work. In fact, companies have realized that teleworking can also have detrimental consequences on innovation and employee productivity.

In addition, we have become aware of several risks for employees that have appeared with this extension of teleworking.

First of all, there is social and professional isolation, and time management suffers. Teleworking blurs the line between professional and private life, which is potentially damaging for the worker.

Then there is the pressure linked to the objectives, which can no longer be discussed as easily as in the office, pressure which induces stress linked to the nature of the task and the isolation of the worker. These can be coupled with malaise if the company resorts to abusive monitoring measures (using webcams).

Finally, there are the hardware problems related to the worker’s computer equipment, its connection, and of course conditions under which he or she works at home. It is clear that these conditions have a lot of impact on how people feel about working from home.

However, the most serious risks are those which weigh on the mental health of employees, and which very often have direct consequences on their physical health. Thus, in addition to the problem of isolating vulnerable people, or the overlap between private and professional life, there is also the rise of tensions within teams. This is a direct consequence of the lack of contact between people. As we know, communication by screen favours the rise of conflicts, a phenomenon that any user of social networks can confirm.

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How Could Artificial Intelligence Affect the Current Situation? - Valdai Discussion Club
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